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SERVICE

Send your NSK product for service, repair or returns

Follow three simple steps to send your products to NSK.

NSK care logo

STEP 1. COMPLETE YOUR DETAILS & PRINT YOUR FORM

Please click ‘SUBMIT’. Wait for an email from MyNSK which contains your completed form. If you do not receive an email, please check your junk/spam folder.

PLEASE PRINT a copy of the form that we email you. It is vital that this form is included in the package with your instruments/equipment so we can identify you as the sender.

STEP 2. COMPLETE YOUR DETAILS & PRINT YOUR FORM/LABEL OR USE DPD’s LABEL-LESS OPTION

Use the link below to print labels, cut out and attach to your package or use DPD’s new label-less service – you can use DPD OR Royal Mail to send items to NSK.

WHEN USING ROYAL MAIL, YOUR PARCEL NEEDS TO BE POSTED FROM A POST OFFICE COUNTER – PLEASE DO NOT PUT IN A LETTER BOX. The parcel needs to have a ROYAL MAIL SPECIAL DELIVERY NEXT DAY STICKER applied as PROOF OF POSTING. ITEMS SENT WITHOUT THIS  WILL NOT BE INSURED.

This service is intended for handpiece/air motor/portable powder therapy device sized items. It should not be used for larger equipment or paperwork on its own.

It is vital you include your practice details and the contact person for the repair, service or return.

CONNECT TO DPD TO RETURN PACKAGE
DOWNLOAD ROYAL MAIL POSTAGE LABEL

STEP 3. TRACK YOUR PACKAGE

If you return your package via DPD, you can track it here:

TRACK YOUR PACKAGE

Repairs:

We’ll contact you with a quotation, make any agreed repairs and return your instruments.

Service:

If you do not have a NSK service plan we’ll contact you with a quotation. Once agreed your handpieces/equipment will be serviced and returned to you.

Returns:

In the event that you are returning instruments after a loan period, please retain a copy of the paperwork as evidence of your return.

  1. All products need to be appropriately and securely packed in a suitable box. The sender will be liable for items damaged due to inadequate packaging. For a fee we can send out a customised flight case for safe transportation.
  2. Securely attach the DPD Returns / Royal Mail Freepost label.
  3. Service and repair timeframes may vary depending on how quickly a quotation is approved.
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NSK service and repair
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*Specifications are subject to change without notice.
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